Frequently Asked Questions

Do you make customized police, fire or EMS vehicles?
At this time we only sell the factory released diecast replicas.  These manufacturers have high minimum order quantities.  For a list of some custom diecast makers who use decals, go to our links page.

Do you have a print catalog?
Our website is our catalog, and is a COMPLETE listing of products that we stock or plan on stocking.  We do not offer a printed catalog that can be mailed to you as our stock changes frequently.  We are constantly adding pictures, new products, etc. to our website.

Do you have a mailing list?
Yes.  To sign up for our FREE e-mail mailing list, click HERE.  We occasionally send out a list of new items, special sales and more.  You can unsubscribe at any time.

How do I find what I am looking for on the website?
While our website is rather large, it is easy to navigate.  On the Main Page, we list the newest items from all of the product lines we carry.  Click on the manufacturer's logo for a complete list of items in stock from that manufacturer.  For example, click on the Greenlight logo on the main page and a list of all items in stock and coming soon from Greenlight will be shown.

Do the emergency vehicles on your site have working lights and/or sirens?
At this time, the only vehicles we have with working lights/sirens are the 1/18 scale NYPD and NYPD Auxiliary vehicles on our Greenlight Collectibles page.  All others do NOT have working lights/sirens.  The cost of the electronics involved would cause the vehicles to cost substantially more.

Do you have a store?
At this time, we are mail order only.  However, the only exception is if you are in law enforcement and would like to pick up your order, please contact us to arrange pickup.

What if the product I want is not on the website?
If you cannot find a specific product that you want, check first under the "Coming Soon" sections.  "Coming Soon" sections are available on some of our manufacturer's pages.  If it is not there, then it may not be in stock.  To be sure, feel free to e-mail us your inquiries.

What do you mean by "Coming Soon"?
The due dates that are listed next to the product listings are the dates we were told by the manufacturer.  All due dates are subject to change.  We cannot promise a due date as we have no control over the manufacturer.

How long will it take to receive my order?
We do our best to get orders out within 1-3 days.  Depending on where you live in the U.S., your order should arrive within 7-10 days after you place an order.  However, there is a good chance it will arrive sooner.  If you live outside of the U.S., order should arrive within 1-3 weeks (airmail) or about 4 weeks (surface).  Shipping to Canada takes about 1-2 weeks.

Do you have all items in stock all the time?
The list of products on our site is a listing of items that we stock, but we cannot guarantee that all of the items listed are in stock at all times.  However, more than 95% of the time, all items listed on the site are in stock.  If items are temporarily out of stock, they should be back in stock shortly, unless the item is discontinued by the manufacturer or we plan to no longer stock the item.

What is the approximate size of the scaled products?
1:18 scale is about 9 to 12 inches long; 1:24 scale is about 8 inches long; 1:43 scale is about 5 inches long; 1/64 scale is about 3 inches long.

What is your privacy policy?
You take online privacy seriously. You don't want your personal information to fall into the wrong hands. Neither do we. We are committed to respecting your privacy and sustaining your trust in Manny's DieCast. We will NEVER sell your phone number, e-mail address or any other information to any other company.  Also, we DO NOT use your telephone number for telemarketing or your e-mail address to send "Spam."  We do offer a free e-mail mailing list which you can sign up for.  You can unsubscribe at any time.

Can I order by phone?
Yes.  Please call us at 845-658-8166 (best from Noon-9pm eastern time).  If this is not a convenient time for you to call, send us an e-mail with your phone number and best time to call and we can call you.

Can I call you with my inquiries?
Yes.  You may ask questions about any product we carry by calling 845-658-8166.  Feel free to leave us a message if there is no answer and we will get back to you promptly.  You may also e-mail us.  E-mail is always returned promptly, usually the same day.

Other Info:

-ORDERING from Manny's is easy!  You may: (1) Order INSTANTLY and SECURELY online using our shopping cart feature.  Simply click on the "Add to Cart" icon underneath each item you want OR (2) Go to the Order Form, print it out and mail it.  OR, (3) Call (845) 658-8166 to pay by credit card.
-All items sold here are in mint condition, still in their original packaging.
-NO TRADES, PLEASE.
-We accept Paypal,  Visa, MasterCard, Discover, money orders, and checks.
-New York residents must add sales tax.
-U.S. funds only.
-Prices quoted on this site or via e-mail do not include shipping charge unless that is stated.
-Customer Appreciation Guarantee:  Just in case you find any item on this page advertised at a lower price on any other online store's website, let us know and we will match it!  This excludes closeouts, sales and liquidations.

Have a question that's not listed here?  E-mail us!

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